Terms & Conditions
Terms & Conditions
Southern Cross Vapers is not responsible for local regulations or laws in your state or territory, compliance of regulations or laws in state and territory are the responsibility of the customer.
Materials contained on this website are protected by copyright and trade mark laws.
The use of Southern Cross Vapers name or products for commercial use and/or financial gain without approval can result in prosecution. This includes copy of images and website pages.
Southern Cross Vapers do not make any claims that the products we sell will help you or stop you from smoking cigarettes. Do your research on the internet and make your own decisions.
Images and descriptions
Southern Cross Vapers will be as accurate as possible with images and descriptions.
Southern Cross Vapers will not be responsible if by your interpretation our description, colour or taste that is not as stated.
Southern Cross Vapers reserves the right to make changes to any products or descriptions without notice.
Samples and gifts of products
Current Australian Law does not allow samples, gifts, free products, give aways and prizes, so please do not ask for them. This includes free postage for orders under $130
Warranty and return policy
Southern Cross Vapers standard warranty is a minimum of 30 days from date of purchase.
'Excludes Eliquids, PG, VG and Flavour concentrates'
Southern Cross Vapers does cover products that are faulty due to manufacturing defect subject to approval.
Southern Cross Vapers also have a 7 day change of mind policy, if you change you mind within 7 days and have not used or opened the products you may return them for a full refund less $10.00 admin/restocking fee. Return postage is at customer’s expense. 'Excludes Eliquids, PG, VG and Flavour concentrates'
Southern Cross Vapers do not cover misuse, deliberate damage, accidental damage, damage caused by wear and tear, damage caused by water, improper use, unauthorised repairs, modifications, excessive force, dropping products and anything outside of the recommended usage of the product.
Manufacturers World Wide Warranty - Southern Cross Vapers will provide exchange or refund of goods if approved by a manufacturer with a letter / email of approval. If the approval states that the product needs to be returned to the manufacturer overseas before approval for exchange or refund then this is the responsibility of the customer to return the goods to the Manufacturer for approval. If there is no return needed to the Manufacturer then Southern Cross Vapers will exchange or refund once the replacement has been received from the Manufacturer. We do not provide exchange or refund for products not purchased from Southern Cross Vapers.
Southern Cross Vapers do not accept returns or refunds of PG, VG, Eliquids and Flavour concentrates due to consumer health regulations. Personal taste is subjective and is not and nor has it ever been a reason to return product and or get a refund. Mistakes when ordering is not and nor has it ever been a reason to return product and or get a refund. Eliquids, PG, VG and Flavour concentrates due to consumer health regulations cannot be resold once returned.
So please make your selections carefully. This includes reading the description of product.
Please note if any products have been approved for return and refund by Southern Cross Vapers they will need to be shipped back with a tracking number provided to Southern Cross Vapers. Failure to do this could result in no return or refund given if package is unable to be tracked to prove that the item/s have been returned. Return postage is at customer's expense.
Reward Points Southern Cross Vapers reserves the right to make changes to rewards points at any time. If at any time there is change to be made effecting the exchange rate, customers will be notified of the upcoming change by email. Email notification will be sent 30 days in advance to allow customers to use their points before any change. We recommend using your reward points regularly because at any stage the Law could change at any time not allowing reward points in this industry. This means that at any time if we are requested by Government to discontinue reward points you will not be able to use them.
Southern Cross Vapers use Australia Post for shipping, all deliveries with tracking once marked delivered by Australia Post is the responsibility of the customer. If your delivery is marked as delivered by Australia Post but you are unable to locate your delivery you will need to contact Australia Post Customer Support on 137678.
Once the package is with Australia Post it is your responsability to keep track of your deivery. Southern Cross Vapers are not responsible for excess costs due to not picking up your item from the Post Office on time if you are carded. If you have not picked up within 10 business days the package could be returned to Southern Cross Vapers. If you do not provide a contact number for Australia Post and they contact Southern Cross Vapers because they can not find the delivery location then the package will be returned to Southern Cross Vapers. Once the package has been returned to Southern Cross Vapers if you wish to have the package shipped again or change to another address then another delivery charge will be required.
Depending on the size of order, Southern Cross Vapers can at times split order into two shipments and you will get two tracking numbers. We do this to keep shipping costs down on website so we do not need to use couriers.
Battery Disclaimer Southern Cross Vapers:
Due to recent news reports on Lithium Batteries the following now applies to all Lithium IMR, ICR and IFR batteries of any brands. When using all Lithium IMR, ICR and IFR batteries they must be treated with extreme caution as they are very sensitive to charging characteristics and may explode or catch fire if mishandled.
Never use any Lithium IMR, ICR and IFR batteries if visible signs of damage present
Always use a good quality branded charger (available on website if needed)
Always store and transport your batteries in a non-conductive container/PVC battery cases (available on website if needed)
Never leave Lithium IMR, ICR and IFR batteries in devices for long periods of time without use.
Never use Lithium IMR, ICR and IFR batteries above or at their operation capacity as stated by the manufacturer, this could possibly cause damage to battery
Always charge batteries on a fireproof surface and even in a safety charging bag (available on website if needed)
Never charge batteries unattended. Never modify your batteries or chargers in any way, shape, or form.
Use of Lithium IMR, ICR and IFR batteries without a protection circuit is potentially hazardous.
Use of on mechanical mods and home built set ups including coil building variable voltage, wattage and temperature control without appropriate protection circuits installed by a person/s without knowledge and understanding to the components/make up of a Lithium IMR, ICR and IFR battery and with a limited or zero understanding of the use of a multi-meter or a limited or zero understanding of electrical science should not even think about it using Lithium IMR, ICR and IFR batteries in this way. Training from YouTube or the Internet does not in anyway make you an expert in Mods.
Southern Cross Vapers will not be held responsible or liable for misuse, damage, injury caused by a Lithium IMR, ICR and IFR battery due to improper use or handling or limited or zero knowledge of use in your device. Devices are not limited to vaping equipment they also include hover boards, torches, RC equipment and any product that is using a Lithium IMR, ICR and IFR battery.
If you feel at any stage that you have done nothing wrong and have a case or claim for any damage or loss due to a Lithium IMR, ICR and IFR battery and are 100% sure that it is a manufacturers fault you will be provided the necessary information for the manufacturer. As all Lithium IMR, ICR and IFR batteries are manufactured in China it would be expected that all equipment including the device relating to a claim would need to be sent to the manufacturer for testing at your expense.
No claims can be directed to Southern Cross Vapers, we are not a manufacturer of batteries we are just the wholesaler.
By purchasing Lithium IMR, ICR and IFR batteries from Southern Cross Vapers you are acknowledging and understanding the risks and volatility of Lithium IMR, ICR and IFR batteries. You are also confirming that you have the required knowledge and experience stated above with complete understanding of use and care for a Lithium IMR, ICR and IFR battery cell.
Due to Australian Law the following applies
All products for sale on the Southern Cross Vapers website including and not limited to vaporizers, electronic cigarettes, e-liquids and all components used to make your own e-liquids are not and have never been endorsed nor tested by Southern Cross Vapers as smoking cessation products and have not been endorsed nor tested as such by the TGA in Australia. Purchasing product without seeking medical advice from a medical professional is your responsibility and not Southern Cross Vapers.
Southern Cross Vapers accepts NO responsibility for the use of purchased product from the website and purchasing product you are in agreement that you take sole responsibility of your actions with the use of these products and no claim can be brought against Southern Cross Vapers or staff.
Southern Cross Vapers makes no claim of any health benefits nor claim they will help you give up smoking by using the products sold on the website.Accounts
Please note that accounts that have not been used for over 12 months will be deleted automatically.